ZARKASIH, A. Peranan Humas Dalam Penanganan Keluhan Untuk Meningkatkan Kepuasan Pengguna Jasa. Indonesian Journal of Education and Social Sciences, [S. l.], v. 1, n. 1, p. 24–33, 2022. DOI: 10.56916/ijess.v1i1.87. Disponível em: https://ejournal.papanda.org/index.php/ijess/article/view/87. Acesso em: 12 jan. 2026.